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FAQs

Answers to your common questions about shopping with naturally Busy

Payments

What payments do you take?

Visa and Mastercard. Or PayPal if you don’t use credit cards.

Do you have a laybuy option?

Unfortunately not at this stage.

Shipping information

How long will it take for my order to arrive?

All payments are processed within 1 business day.

All orders are processed for dispatch within 5 business days.

As Naturally Busy delivery worldwide, depending on your location, delivery can take between 7-35 days.

Tracking information will be provided in your dispatch confirmation email.

I need my order quickly, how can I make that happen?

As we ship internationally, express shipping gets pricey pretty quickly.

While we work on a flat rate based on locations, please email orders@naturallybusy.com.au for a quote on express shipping to your location.

how do i track my order?

You will receive tracking information via email once your order has left our supplier’s warehouse.

If you cannot find this information, please email orders@naturallybusy.com.au, and quote your order number.

Can you combine shipping on multiple orders?

Unfortunately, no.

Once the order has been placed, we cannot combine shipping costs on subsequent orders.

This is due to the speed in which we process the orders for dispatch.

 

My order hasn't arrived, what do i do?

In the rare instance that your order doesn’t arrive within the specified time-frame, please contact us ASAP by emailing orders@naturallybusy.com.au

We will contact the shipping carrier and find out what has happened to your parcel. 

Refunds

I've changed my mind, can I cancel my purchase?

While Naturally Busy is not obligated to provide a refund for change of mind, we will cancel an order if you request this before the order has been processed for dispatch. 

If your order has been dispatched, then we will not be able to cancel the order.

I received my order, but it's not what i expected, will you help?

Naturally Busy lists stock with accurate descriptions as to prevent any disappointment when your order arrives.

If you are not satisfied with your order, please contact us within 3 business days of delivery so that we can assist you with the issue. 

Do you provide a warranty?

Here at Naturally Busy, we have spent a lot of time curating our collection of products for our valued customers to ensure that only high-quality goods are available for purchase.

Due to the unlikely situation where an item is not fit for sale, we offer a 60 day warranty on defective items.

This warranty does not include a change of mind.

How long does it take to receive a refund?

If Naturally Busy has agreed to a refund, it will be processed within 1 business day, back to the same method in which you made the purchase.

Please note that your financial institutions may take additional time to process the refund back to your payment method.

my account

I can't remember if I have an account with Naturally busy?

No problems.

Just click the ‘forgotten password’ on the My Account page. If you’ve previously registered your email with Naturally Busy, then you’ll receive an email with a new password.

If you do not receive an email with your new password, you should try registering the email address.

 

i requested a new password but it hasn't come through. What can I do?

If you’re in a rush, you can checkout as a guest.

If you’re sure you’ve registered your email address with Naturally Busy, please ensure that you have checked your spam folder.

For Gmail users, please check your Promotions tab as well.

Please contact Naturally Busy if you’ve still not found your new password email.

 

I checked out as a guest - can i add this order to my orders?

Unfortunately not at this stage.

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